Event Guides Support Staff

About the Role

“Customer Service is not a department…it’s an attitude.” Our extensive inventory of tents & special event rental equipment has allowed Event Guides — a division of W.R. Monette Enterprises Ltd. — to grow and become a leader in the Tent & Special Events industry in our region. Event Guides has a reputation for clean, quality items. We require a person who will take pride in their work and strive to maintain that reputation in a tough & competitive industry. They will support our Event Guides Coordinator. A strong back is required as there is some heavy lifting that should be anticipated.

Duties & Responsibilities

This position provides warehouse support for Event Guides. Duties may include all or some of the following:

• Assist with cleaning & maintaining all Special Events equipment.
• Maintain communication with the Event Guides Support Lead regarding inventory requirements and any broken or faulty equipment.

Warehouse

• Count, sort, and inspect all returned Special Event equipment.
• Ensure all returned items are cleaned and stored properly.

Dishware, Glassware & Cutlery

• Count & sort all returned party equipment.
• Clean, dry & sort dishes, cutlery, and glassware in assigned storage areas; keep accurate records and report damaged, lost, or missing items to the Event Guides Support Lead.
• Ensure items are wrapped & packed in their respective containers.
• Check items brought in for re-rental against the P.O. for accuracy and upon return by customer; sort & package for return to re-rental providers.
• Pull & label orders on reservations for delivery & pick-up at least one day ahead of the event date.
• Maintain a clean wash area: clean sink & backsplash, keep supplies tidy, inform Support Lead when supplies are low, maintain kitchen work areas and utensils in a clean orderly condition, sort & remove trash, sweep & mop floors.

Linens

• Count, sort, and inspect all returned linens.
• Clean and press linens as specified by manufacturer and company policy.
• Ensure items are wrapped & packed as per company policy and uphold quality control standards.
• Restock cleaned and packaged linens in designated areas.
• Check linens brought in for re-rental against the P.O. for accuracy; sort & bag for return to re-rental providers.
• Pull & label orders on reservations for delivery & pick-up at least one day ahead of the event date.
• Maintain a clean wash area; keep supplies tidy, inform Support Lead when low, sort & remove trash, sweep & mop floors as required.

Miscellaneous

• Pull & label orders on reservations for delivery & pick-up at least one day ahead of the event date.
• Maintain a clean work area: dishwashing area, warehouse, and linen storage area.
• Keep supplies tidy and inform the Event Guides Support Lead when supplies are low.
• Sort & remove trash, sweep & mop floors in kitchen work area and warehouse.
• Assist tent crews in maintaining tents / deep clean when required.
• Assist other team members when required.

Qualifications

• Attention to detail is essential.
• Must be able to lift approximately 50 lbs. / 25 kg.
• Must maintain a professional personal appearance.
• Computer knowledge is an asset; training on rental software will be provided if required.
• Must be able to provide, understand, and complete instructions furnished in written, oral, or scheduled form.
• Maintain a cooperative working relationship with co-workers.

Working Conditions

• Most work will be primarily indoors in our warehouse facilities.
• Repetitive bending, reaching, lifting, and moving items.
• This job requires constant interaction with co-workers, customers, and vendors.
• Must be able to work with the pressures of time constraints.
• May occasionally require in excess of 8 hrs/day during the busy summer season.

Additional Expectations

• Attend regular team meetings (approximately 2 hours after business closing) when required.
• Think SAFETY in all aspects of your day.
• Bring your enthusiastic, positive attitude to work with an expectation of having a great day!