FAQ

Do you have a Showroom?

Yes. Our Showroom is located in our Carleton Place location at 10348 Cavanagh Road. Our regular Special event business hours are:

Monday – Friday 8:00am – 5:00pm

Saturday: By Appointment Only

Sunday: Closed

We encourage you to stop by our location, or call us at 613-257-1669 ext. 225 to book an appointment. You may also email us at

events@rentalvillage.ca

How does pricing work?

Our special events items are quoted by the event, not per day. For all tent rentals, we aim to have them set-up a couple of days before your event, to allow you time to set-up your items and decorate. Tear-down occurs the following Monday or Tuesday. If you require your items for a longer period of time, please contact us to receive a long-term quote.

Do I require a Permit?

Some municipalities require a permit when setting up a tent on any property (private or public).  It is your responsibility to inquire with your local municipality their policies regarding this issue.

When should I place my order?

Rental reservations should be made as soon as you know the details of your event, to ensure the availability of your desired rental items.

Do you require a deposit?

Yes. In order to secure your reservation, we require a 25% non-refundable deposit. Should you cancel your reservation, you would lose your deposit.

What is your payment policy?

We accept Visa, MasterCard, Cash and E-transfers for all payments due. The balance of your order must be paid the week before your event.

Can I make changes to my order once it is placed?

Yes. You may make changes to your order up to 2 weeks before your event. Any new additions will be subject to availability.

Do you offer delivery and pickup?

Yes. Delivery and pickup are based on a price per km charge. We would be happy to provide you a quote for both. We would need the event location address in order to do so.

Our delivery personnel are instructed to stack all items in a convenient location (main level). If you require multiple delivery locations on site, please advise us in advance so that arrangements can be made. For second story deliveries, additional charges will apply.

Delivery DOES NOT include set-up and take-down of rental items (excluding tents). If these services are required, please make arrangements in advance. Additional charges will apply.

How do I care for the rental items?

Crates are provided for dishware, glassware, flatware, and small goods to ensure you receive your rental items undamaged, sanitized and ready to use. Responsibility of the equipment remains with the client from the time of delivery/pickup until the time of return.

You don’t need to wash the dishes or linens. We just ask that you scrape all food from the dishware, and put them back in the crates they came in. Please empty all liquids from the glassware and place in their appropriate racks in the upright position.

Please refrain from using glitter or candles with our linens as additional cleaning charges may apply if this occurs.

What is your policy on missing items?

In the event that rental items are missing from your order, you will be contacted by a representative to arrange for their return. If the item(s) are lost and cannot be returned, a replacement charge will apply. Replacement charges vary by item. If the item(s) are found and returned at a later date, a full credit will be refunded for the item(s).

What is the damage waiver and how does it work?

For peace of mind, an 8% non-refundable damage waiver is added to your order, which protects you against accidental breakage while the items are in your possession.  We ask that you safely return any broken piece(s) with your order.  The damage waiver DOES NOT cover missing items, damage to linens caused by candle wax, burn holes, or mildew/mold from placing wet linens in bags, and damage to tents caused by open BBQ’s or bonfires held in close proximity to the tent(s).

If you don’t find an answer to your questions, please feel free to contact us by calling 613-257-1669 ext. 225, or emailing us at events@rentalvillage.ca