FAQ’S


Yes. Our Showroom is located in our Carleton Place location at 10348 Cavanagh Road.
Our regular special events business hours are:
Monday – Friday: 9:00am – 5:00pm
Saturdays: By Appointment Only
Sundays: Closed

We encourage you to stop by our location, or contact us here to book an appointment.

Our special events items are quoted by the event, not per day. For all tent rentals, we aim to have them set-up a couple of days before the event, to allow you time to set-up your items and decorate.

Tear-down occurs the following Monday or Tuesday. If you require your items for a longer period of time, please contact us to receive a long-term quote.

Some municipalities require a permit when setting up a tent on any property (private or public). It is your responsibility to inquire with your local municipality about their policies regarding this issue.

Rental reservations should be made as soon as you know the details of your event, to ensure
the availability of your desired rental items.

Yes. In order to secure your reservation, we require a 25% non-refundable deposit.
Should you cancel your reservation, you would lose your deposit.

We accept Visa, MasterCard, Cash, and E-Transfers for all payments due.
The balance of your order must be paid the week before your event.

Yes. You may make changes to your order up to 2 weeks before your event. Any new additions will be subject to availability.

Yes. Delivery and pickup are based on a price per km charge. We would be happy to provide you a quote for both. We would need the event location address in order to do so. Our delivery personnel are instructed to stack all items in a convenient location (main level).
If you require multiple delivery locations on site, please advise us in advance so that arrangements can be made.
For second story deliveries, additional charges will apply.

Delivery DOES NOT include set-up and take-down of rental items (excluding tents). If these services are required, please make arrangements in advance.
Additional charges will apply.

Crates are provided for dishware, glassware, flatware, and small goods to ensure you receive your rental items undamaged, sanitized, and ready to use. Responsibility of the equipment remains with the client from the time of delivery/pickup until the time of return.

You don’t need to wash the dishes or linens. We just ask that you scrape all food from the dishware, and put them back in the crates they came in. Please empty all liquids from the glassware and place in their appropriate racks in the upright position.

Please refrain from using glitter or candles with our linens as additional cleaning charges may apply if this occurs.

In the event that rental items are missing from your order, you will be contacted by a representative to arrange for their return. If their item(s) are lost and cannot be returned, a replacement charge will apply. Replacement charges vary by item.

If the item(s) are found and returned at a later date, a full credit will be refunded for the item(s).

For peace of mind, an 8% non-refundable damage waiver is added to your order, which protects you against accidental breakage while the items are in your possession. We ask that you safely return any broken piece(s) with your order.

The damage waiver DOES NOT cover missing items, damage to linens caused by candle wax, burn holes, or mildew/mold from placing wet linens in bags, and damage to tents caused by
open BBQ’s or bonfires held in close proximity to the tent(s).

Any other questions?